Privacy notice

Apartments Tukano, Calle Huauchinango esq. Calle Barracuda, 77976 Mahahual, Quintana Roo, Mexico, is responsible for the personal information you send us through this website, by WhatsApp or when you book.

What we collect

Your name, email, phone or WhatsApp number, travel dates, number of guests and anything you write in your message. When you book, we or our booking provider also collect the payment and contact details needed to complete the reservation.

Why we use it

To answer your questions, check availability, confirm and manage your booking, and contact you about your stay. We do not sell your information or use it for advertising.

Who we share it with

Only the service providers that make this possible: our website and form host, our booking and payment provider, and WhatsApp when you choose to message us. The map on our homepage is provided by Google Maps, which receives your IP address when the map loads. They process it on our behalf.

Your rights

You can ask to see, correct or delete your information, or object to its use, at any time. Send your request by WhatsApp to +52 983 154 2010 or email tukano@nym.hush.com and we will answer within 20 business days.

Changes

If we change this notice, we will post the new version on this page.

Last updated: November 2026.